Data Deletion

1.In the app

Open SemFood and go to Profile → Account → Delete my account. Deletion is confirmed in two steps and, once completed, cannot be undone.

2.By email

If you no longer have access to the app, send a request to contato@semfood.com.br with the subject "Data deletion", including the phone number on the account. We may ask for additional information to confirm your identity before carrying out the deletion, as a security measure.

3.What is deleted

Your account, phone number, name, email (if provided), saved addresses, history of simulated orders, preferences and the usage data associated with you.

4.What may be kept, and for how long

Access logs (date, time and IP address), for 6 months, as required by article 15 of the Marco Civil da Internet (Brazil's Internet Civil Framework).

Data needed to comply with legal, tax or regulatory obligations, for the period required by the applicable rule.

Data needed to exercise legal rights in judicial, administrative or arbitration proceedings, for as long as the proceedings last.

Anonymized data, which cannot identify you, may be kept indefinitely for statistical purposes.

5.Timeframe

Deletion is completed within 30 days of the request being confirmed, except as set out in the previous section.

6.Heads-up: subscriptions

Deleting your account does not automatically cancel an active subscription, because billing is handled by the app store, not by us. Cancel it first in Google Play or the App Store, under "Subscriptions". Deleting your account also does not give a refund for any period already paid.